Frequently Asked Questions

Get the best brands - at the best prices- in the Fresh Store. Once you’re in our system, you can use our software to sort all your stock needs. All you need to do is nominate supplier accounts during onboarding/with your Account Manager and you’re IN. In our Fresh Store, our premium products, stock and consumables are yours for the picking!

Healthcare inventory management is the process of tracking what products you have, how much you’re using, and when you’ll need to reorder them. For cosmetic clinics, this usually includes toxins, fillers, skincare, consumables, and devices.

Having a good system in place for inventory management helps clinics avoid running out of essential items they need, wasting money through ordering excess inventory, or losing track of stock.

Clinic software improves efficiency by automating repetitive tasks like sending aftercare instructions and tracking inventory. It creates clear workflows to help staff follow compliance steps while freeing up more time for patient care.

Yes. The software allows users to switch between multiple clinic locations of clinics they are affiliated with.

Many clinics struggle with manual tracking, missing batch numbers, inconsistent stock counts, expired products, and managing multiple supplier accounts. To keep your clinic and patient outcomes safe, it's important to keep track of what drugs are being used and where.

Fresh Clinics software offers the following inventory system features: Real-time stock updates, a digitised drugbook, automatic usage tracking and low-stock notifications.

The app updates your stock levels every time you record a treatment, which prevents human error. For example, if you inject 0.5 ml of a product, your drugbook and stock count adjust immediately.

All the products you use are logged against the patient and treatment, so your stock count reflects exactly what was used and when. You can open the app at any time to see current levels without doing a manual count.

Yes. If you operate across more than one site, you can see each clinic’s drugbook separately.

Yes. This is one of our most handy features. You’ll receive notifications when key products or consumables are running low, which helps you reorder before you run out.

Yes. Fresh is designed to make it easier to manage your clinic activity in one connected platform, including product ordering and related records.

Eligible members can place orders through the Fresh platform once their account is set up and approved for ordering.

Yes. Fresh is built to make ordering easier by giving eligible customers a central place to manage products and consumables without relying on multiple disconnected systems.

Yes. Fresh helps bring ordering into one connected experience, though available products and suppliers may vary depending on your account setup.

Must-have features include built-in medical oversight and prescribing, Ahpra-aligned compliance tracking, a digitised drugbook for inventory, secure patient record storage, and reliable business performance reporting.

What you don’t understand, you can’t fix. We recommended that you start by tracking your bookings, revenue, and treatment data. For example, you might notice that certain treatment days are always fully booked while others are quiet. That insight can help you adjust your roster, stock, or promotions to make the most of your time. When you use Fresh Clinics, you’ll also get reports you can use to spot patterns and keep your clinic on track.

Fresh Clinics software brings treatment notes, compliance steps, and ordering into a single system. During setup, clinics can customise the platform to match their workflows.

You’ll want a connected system that allows you to manage all parts of your aesthetic clinic in one place. This includes secure document storage for patient records, and consent forms; in-app video telehealth for prescribing and support; a digitised drugbook for compliance and product tracking; automated aftercare messages; inventory tools; a built-in product ordering system; and business reporting such as client numbers and treatment trends.