24/7 complication support for cosmetic clinics

Connect to a doctor who has managed this before, in under 60 seconds.

Vascular occlusion. Tyndall. A nodule you were not expecting. Fresh members reach a doctor experienced in cosmetic complications at the click of a button, any hour, free of charge and with no call-out fee.

Under 60 seconds to a doctor Free of charge, no call-out fee Founded by ER doctors

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What members get

A pool of doctors experienced in cosmetic medicine, not a general on-call line
Your treatment and dose records already on screen, so nothing is guessed
Support through the event, not a referral somewhere else
Aftercare and incident documentation completed with your patients, so your records hold up afterwards

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Already a Fresh member? Access Clinical Assistance in the Fresh app.

Why speed is critical

How fast you reach a doctor dictates your patient outcome

Complications are part of injecting, not a sign that something has gone wrong with your practice. Fewer than three in a thousand injections lead to a complication of some kind, and around one in five thousand to a vascular occlusion. Do this work long enough and the question stops being whether and becomes when. What separates a difficult afternoon from a serious one is how quickly you get to someone who has managed it before.

Under 60 seconds

to connect to a doctor, at the click of a button in the app

Free of charge

complication support, with no call-out fee, whatever the hour

Hear from real nurses

Even the most established clinics experience adverse events.

Sue Willis and Sharna Hill on how they work with Fresh to make patient safety a priority in their clinics.

Sharna Hill — RN & Owner, Canvas Cosmetics

Support in seconds, in a few taps

Clinical Assistance sits in the app you already use in clinic, so there's nothing to find and no number to look up while a patient is waiting. No separate hotline, no hold music, no explaining who you are. You reach a doctor experienced in cosmetic medicine, with your treatment and dose records already in front of them.

Talk to our team

More than emergencies

Managing complications well is what sets the best clinicians apart.

The best clinicians are not just great with a needle. They are good at managing the unexpected, and at the conversations that come with it. Members get real-time support for:

Navigating tough conversations

Turn misaligned patient expectations into trust and understanding with expert guidance.

Calming anxious patients

Confidently manage common reactions like bruising and swelling, reassuring your patient (and yourself) every step of the way.

Resolving high-risk complications

Immediate, step-by-step medical guidance when you are facing a vascular occlusion or another serious adverse event.

Support starts before the needle, too. Fresh helps you screen patients to spot contraindications, allergies or underlying medical conditions before they become a complication risk, and keeps your whole team on the same page with shared protocols for managing an adverse event.

Fresh Clinics nurses reviewing patient records on a tablet

Doctors experienced in cosmetic medicine, 24/7

Why it's different

Support that stays with you through the entire emergency.

No rushed calls or incomplete support.

01Support through the event

Not a referral and not a callback. Fresh Doctors support you and your patient for as long as you need.

02Doctors who have seen it before

Because complication support is centralised across the network rather than resting on one clinic's doctor, the person you reach has managed complications before. Experience is the thing you can't improvise at 8pm.

03Your records, already there

Product, batch, dose and treatment history are on screen from the first second, so the conversation starts at the clinical question rather than the admin.

Founded by emergency doctors

Built by people who turn up

Fresh was founded in 2018 by Dr John Holbrook and Dr John Delaney, both emergency physicians. The clinical team and the founders are in the member groups answering questions most days of the year.

Complication support runs every day of the year except Christmas Day.

PATIENT SAFETY IS OUR NUMBER 1 PRIORITY

On the single day of the year our clinical team was off call, Dr John Holbrook - emergency physician and Fresh co-founder - received an urgent call about a vascular occlusion in South Australia.

He booked a flight on Christmas Day and handled it in person.

Join the largest independent aesthetics network in the country.

98%

of members feel more confident in compliance with Fresh

8+ years

supporting healthcare professionals

400+

community events a year

No lock-in

no joining fee, cancel anytime

Designed with Ahpra compliance at core ACN Gold Affiliation CPD Certified Founded by ER doctors

What members say

“Everything you need is all in one place. Drs are always available for prescribing and professional support. This gives peace of mind for patients and myself. I have and will continue to encourage my colleagues to join the Fresh Community!”

Susan Harb

Essential Laser & Cosmetics

“Owning a business had always been a dream of mine. Fresh Clinics made that dream become a reality in the easiest way possible and guided me through the whole process of starting my own business, but it doesn’t stop there. I feel so grateful to be a part of the team at Fresh, they offer endless amounts of training and support, and I know I can count on the amazing team at Fresh Clinics with any concerns I may have.“

Tayla Brannan

TB Cosmetics

"I found the John’s to be not only kind and supportive, but so knowledgeable, easy to deal with, and genuinely interesting in advocating for nurses and providing us a platform that ticks every single box as prescribers."

Jaci Issacs

Art of Aesthetics

"You never know when you're gonna get audited. We actually got spot audited by The Department of Health, and it just made it so much easier being with Fresh, because I just knew where to turn to. I had everything on hand with our compliance ready to show them. I don't know how I would have done that without the support of Fresh.

Rachel Mackin Brown

Santé Skin

Talk to our team

Tell us which treatments you want to offer your patients and we will walk you through supplier access, the training that goes with it, and what it costs.

You should not be the only medical judgement in the room.

See how complication support works on a 15-minute call.

Talk to our team

Compliance requirements may vary across states and territories. Nurses are responsible for ensuring they meet all relevant regulatory and professional standards applicable in their location. We recommend checking the specific requirements for your state or territory and consulting your local regulatory body if you are unsure.This page is designed and intended for the education of healthcare professionals.