Fresh Clinics is an all-in-one platform that brings together everything you need to run a successful, compliant medspa — EMR, medical oversight, compliance tools, inventory management, product ordering, and community, all in a single system. Our built-in telehealth connects you with licensed providers for Good Faith Exams and treatment authorizations, often in under a minute. The digital drugbook and automated compliance workflows help keep your medspa audit-ready without extra admin work. Through the Fresh Store, you access competitive pricing on toxins, fillers, skincare, and consumables — leveraging the network's collective purchasing power. And with dedicated account management, free supplier-led training, and a vibrant community of aesthetic professionals, you're never running your business alone. The result: less time on admin and compliance, more time focused on your patients and growing your business.

Fresh Clinics is so much more than software — we're a complete support system for your medspa. Our offering spans clinical oversight (including medical director matching and 24/7 complication managment and telehealth for Good Faith Exams), compliance infrastructure (HIPAA-compliant EMR, digital drugbook, audit trails), competitive product supply (toxins, fillers, skincare, and consumables through the Fresh Store), and professional development (free clinical training, and business fundamental courses). Every member is assigned a dedicated Account Manager who supports you through onboarding and beyond. And our exclusive community groups connect you with other medspa owners and aesthetic professionals for peer support, industry insights, and real-world advice. Whether you need help with a compliance question, a product order, or a business decision, Fresh Clinics is here for as much or as little support as you need.

Medspas that rely on multiple disconnected systems — separate EMR, separate scheduling, separate ordering, separate compliance tracking — deal with double-entry, higher error rates, and gaps that can lead to compliance issues. An all-in-one platform like Fresh Clinics eliminates these risks by bringing everything into a single, integrated system. When your EMR, telehealth prescribing, digital drugbook, inventory management, payment processing, and compliance workflows all talk to each other, you reduce mistakes, save time, and create a complete audit trail automatically. You also gain visibility into your business that's impossible with fragmented systems — including treatment trends, patient retention patterns, product usage data, and revenue performance. The result is a medspa that runs more efficiently, stays consistently compliant, and gives you the data you need to make better business decisions.

The software will bring all your clinical operations into a single system, which helps you breeze through your admin, all while being more organised than ever. Features-wise, the software automates consent forms, treatment notes, payments, and stock control. It also includes digital drug books, telehealth prescribing, and compliance workflows. All of this helps reduce manual work, prevent errors, and support your clinic compliance

Yes. Fresh matches you with an experienced, licensed physician assigned to your med spa and familiar with the treatments you offer. They provide off-site medical oversight and are backed by Fresh's US-based clinical team for clinical advice, Good Faith Exams (GFEs), and complication support. Finding an affordable, qualified Medical Director is one of the hardest parts of opening a med spa, and Fresh handles the matching for you.

US med spas are required to have a Medical Director to meet state and federal regulations. The Medical Director sets the standard of clinical care, supports safe treatment delivery, and helps protect both patients and the business.

No. Your Medical Director works off-site, however they remain involved to provide the required clinical oversight. They deliver complication management, prescribing support, and safe-practice guidance through Fresh's EMR platform, which is built with HIPAA requirements in mind.

CPOM (Corporate Practice of Medicine) rules govern who can own a med spa and how clinical and business duties are separated. Fresh provides clinical oversight while you run daily operations, with secure workflows and a payment terminal designed for CPOM requirements, and helps you set up correctly from the start.

It depends on the state. Some states allow only licensed physicians to own a med spa; others permit nurse practitioners, physician assistants, or non-medical owners, usually through an MSO (Management Services Organization) structure with a physician providing oversight. Most states require a Medical Director, and scope-of-practice rules set which treatments each provider can perform. Fresh's onboarding team guides you through your state's rules.

Fresh tracks state regulations and industry changes for you and shares updates through 400+ member events globally each year, many focused on compliance and safe practice.

If a complication or adverse event occurs, you select the severity level in the Fresh app and connect with Fresh's network of on-call doctors for step-by-step guidance. The team supports everything from light bruising to vascular occlusions.

Fresh offers in-person and online training across clinical and business topics, led by leading educators and pharmaceutical partners. Most supplier-led training is free for Fresh Members.

Yes. Fresh training covers both clinical skills and the business of running a med spa, and every Member gets a dedicated Account Manager for support with supplier setup, workflows, and business performance.

Training is led by KOLs (key opinion leaders), pharmaceutical partners, and experienced clinical and business educators.

Fresh helps you stay current through 400+ member events a year, supplier-led sessions, and a peer community sharing industry trends and regulatory updates.

Fresh gives Members competitive pricing on toxins, fillers, skincare, devices, and consumables by pooling the buying power of the whole Fresh network, the kind of pricing usually reserved for large groups.

Yes. The Fresh Platform brings multiple suppliers into one ordering experience, so you avoid separate accounts, portals, and invoices. Available products vary by account setup, scope of practice, and state.

Fresh works with leading aesthetic and skincare suppliers, including Galderma, Allergan Aesthetics, Evolus, and Merz Aesthetics, among others. Product availability depends on your setup and state.

A Good Faith Exam (GFE) is the assessment confirming a patient is suitable for treatment before it proceeds. It is a core compliance requirement for US med spas, and Fresh handles it inside the app with full documentation.

A Good Faith Exam is generally required before a patient receives treatment, though specific requirements vary by state. Fresh builds the GFE into your clinical workflow and helps you apply your state's rules during onboarding.

No. Fresh treats Good Faith Exams as part of safe, ethical, medically sound care rather than a formality, with licensed providers delivering timely evaluations backed by documentation and medical oversight.

Fresh's built-in telehealth connects patients with a licensed physician in the app, with no third-party software or separate logins. You start a GFE or treatment authorization request in-app, a provider reviews and clears it, and the interaction is documented to the patient's record. Fresh is also extending telehealth to support prescription treatments such as hormone replacement therapy.

Yes. Patient medical history, consent forms, and clinical notes are recorded in the Fresh app (EMR), and the GFE links directly to that record. The platform is built with HIPAA requirements in mind.

With Fresh, you connect with a qualified, licensed provider in the app via built-in telehealth. The provider reviews the patient's history, assesses suitability, and issues clearance, and every GFE is automatically documented and linked to the patient's record.