Frequently Asked Questions

When you start a treatment, our software automatically connects you with a licensed provider authorized to provide medical clearance or medical oversight. All consent forms, treatment notes, and photos are securely encrypted and attached to the same patient record. Product orders are tracked in the system to help keep your medspa aligned with state medical board and FDA requirements.

The risks of non-compliance in the US aesthetics industry are serious and wide-ranging. They can include regulatory investigations and fines from state medical boards, FDA enforcement actions, loss of medical licenses, malpractice lawsuits, and significant reputational damage. Common compliance failures include operating without proper medical oversight, inadequate patient documentation, using unapproved or mislabeled products, failing to maintain HIPAA-compliant records, and performing treatments outside a provider's licensed scope of practice. In an industry that is seeing increased regulatory scrutiny, having the right systems in place isn't just best practice — it's essential for protecting your patients, your team, and your business. Fresh Clinics' platform is designed to reduce these risks by embedding compliance into your day-to-day clinical workflows.

Fresh Clinics provides a comprehensive suite of compliance tools built specifically for US medspa operations. These include secure, HIPAA-compliant EMR and telehealth platform for Good Faith Exams (GFEs) and physician oversight, digital consent form capture linked directly to patient records, a digital drugbook that automatically tracks prescription medication usage by patient and provider, treatment note templates aligned with regulatory requirements, and full audit trail capabilities. The platform also supports medical director workflows, connecting your team with licensed physicians for clinical advice, adverse event support, and prescription authorization. Everything is stored securely with encryption, role-based access controls, and automated documentation — keeping your medspa audit-ready at all times.

At Fresh Clinics, we work alongside you to ensure your clinic meets all legal and regulatory standards, fulfilling the requirements necessary to protect both your business and your professional license. Our compliance training and guidance are integrated into two key phases of your journey: 1. The Foundation: Onboarding & Proper Setup To ensure your medspa is built on a solid legal architecture from day one, we provide information on your specific state’s regulatory landscape, including: Standing Delegation Orders (SDOs): Guidance on the essential orders that allow your clinic to operate. Clinical Oversight Requirements: Ensuring you meet all state-specific supervision and collaboration rules for MDs and mid-levels. Scope of Practice Considerations: Specifics regarding the legal boundaries for different provider types within your team. Good Faith Exam (GFE) Requirements: State-specific requirements to ensure every patient is medically cleared correctly before treatment begins. 2. The Standard: Ongoing Clinical Excellence Compliance is a continuous journey. As part of our ongoing support, we provide regular guidance and reviews of your operational and safety practices to maintain peak clinical excellence: Documentation & Patient Charting: Monthly review of your charting habits to ensure your medical records are thorough and compliant. Informed Patient Consents: Access to and guidance on comprehensive consent forms for all treatments offered. Product Storage & Safety: Review of your clinical storage practices to ensure product integrity and safety. Emergency & Risk Management: Clear requirements for emergency medications and step-by-step protocols for adverse event management. The Result: You gain the freedom to focus on your patients and your craft, knowing that your "Clinical Shield" is active and your business is fulfilling all legal and regulatory requirements.

In the US, compliance is critical for protecting your patients, your license, and your business. Aesthetic treatments involve medical-grade products, prescription medications, and procedures that carry real clinical risk — which is why they're subject to oversight from state medical boards, the FDA, and HIPAA. Proper compliance ensures that patients receive safe, medically supervised care; that treatments are performed within each provider's licensed scope of practice; that informed consent is properly obtained and documented; and that all patient records, prescriptions, and product usage are tracked and stored securely. Beyond legal protection, strong compliance practices build patient trust and differentiate your medspa in an increasingly competitive market. Fresh Clinics embeds compliance into every step of your clinical workflow — so it's not something you have to think about separately, it's just how you work.

Getting started is easy. Fill out the online enquiry form on our website or call us at (833) 375-6464, and a member of the Fresh Clinics team will reach out to discuss your medspa's needs. We'll walk you through how the platform works, explain the compliance tools and clinical oversight capabilities, and outline the onboarding process — including medical director matching, EMR setup, digital drugbook configuration, and staff training. Our goal is to get your medspa set up correctly from day one, with all the compliance infrastructure you need built into your daily workflow.

Yes. The Fresh Clinics digital drugbook stores all your batch numbers, product details, and usage records. While its primary purpose is compliance and usage tracking — linking every product to the patient and treatment it was used for — it also serves as a valuable tool for monitoring expiry information. By keeping all of this data in one place, you reduce the risk of using expired products and make it easy to audit your stock at any time.

Medspa regulations in the US vary significantly from state to state — covering who can own a medspa, scope of practice for different provider types, supervision and delegation requirements, prescribing rules, and advertising restrictions. Fresh Clinics' platform is designed to accommodate this complexity. Our compliance workflows and medical oversight structures are configured to meet your specific state's requirements, and our US-based clinical team stays current with regulatory changes so you don't have to. The built-in telehealth system supports compliant Good Faith Exams and physician oversight regardless of your state, and our digital documentation tools help ensure your consent forms, treatment notes, and prescribing records meet local standards. If you're unsure about what's required in your state, our onboarding team will walk you through the key requirements and make sure your medspa is set up correctly from the start.

CPOM (Corporate Practice of Medicine) rules govern who can own a med spa and how clinical and business duties are separated. Fresh provides clinical oversight while you run daily operations, with secure workflows and a payment terminal designed for CPOM requirements, and helps you set up correctly from the start.

It depends on the state. Some states allow only licensed physicians to own a med spa; others permit nurse practitioners, physician assistants, or non-medical owners, usually through an MSO (Management Services Organization) structure with a physician providing oversight. Most states require a Medical Director, and scope-of-practice rules set which treatments each provider can perform. Fresh's onboarding team guides you through your state's rules.

Fresh tracks state regulations and industry changes for you and shares updates through 400+ member events globally each year, many focused on compliance and safe practice.

If a complication or adverse event occurs, you select the severity level in the Fresh app and connect with Fresh's network of on-call doctors for step-by-step guidance. The team supports everything from light bruising to vascular occlusions.

Yes. Fresh supports multi-state operators by matching Medical Director oversight to each state's specific requirements, since regulations and scope-of-practice rules vary by state. The onboarding team configures each location to meet local rules.

Once you're set up on the Fresh platform, ordering is simple. You can browse and purchase from our Fresh Store directly within the app — a one-stop shop for toxins, fillers, skincare, consumables, and devices, all at competitive pricing. During onboarding, your Account Manager will help you nominate your supplier accounts and get everything connected. By leveraging the collective purchasing power of the Fresh Clinics network, you'll access the kind of pricing normally reserved for large groups — without giving up your independence. Orders are tracked within the system, so your inventory and compliance records all stay up to date.

Effective inventory management is essential because running out of key products mid-treatment — or discovering expired stock — can disrupt patient care, create compliance issues, and cost your medspa money. Without a reliable system in place, it's easy to over-order (tying up cash in excess inventory), under-order (leading to cancelled appointments), or lose track of batch numbers and expiry dates (creating regulatory risk). A proper inventory management system helps you stay on top of what you have, what you're using, and when you need to reorder — protecting both your patients and your bottom line.

Purpose-built medspa software eliminates the manual, repetitive tasks that eat into your day — things like sending aftercare instructions, tracking inventory, managing consent forms, processing payments, and chasing down prescribing authorizations. Fresh Clinics automates these workflows so your team can focus on patient care instead of admin. For example, when you record a treatment in the app, your inventory levels, digital drugbook, and patient record all update automatically. Compliance documentation is captured as part of the clinical workflow, not as a separate task. The net effect is fewer errors, less wasted time, and a smoother experience for both your team and your patients.

Fresh Clinics' software is designed to consolidate your operations, not complicate them. The platform brings appointments, patient records, treatment notes, consent forms, telehealth prescribing, inventory management, product ordering, payment processing, and compliance workflows into a single, integrated system. During onboarding, our team works with you to configure the platform to match your existing workflows — so the transition feels natural rather than disruptive. The software is built by clinicians who understand how med spas actually operate, which means the features and workflows are designed around real clinical scenarios, not generic templates.

Yes. Fresh Clinics' software supports multi-location medspa operations, allowing you to switch between clinic locations within the platform. You can view treatment data, patient records, inventory levels, and compliance documentation for each site separately, giving you visibility across your entire business from one dashboard. Whether you're managing two locations or scaling to many, the platform is designed to grow with you — keeping your operations organized, your compliance consistent, and your reporting centralized.

When your medspa runs efficiently, you have more time to focus on what matters most — delivering exceptional patient care and growing your business. Good organization also reduces the chance of costly mistakes. Disorganized systems can lead to lost treatment notes, missing patient details, duplicated records, or compliance gaps caused by incomplete documentation. Efficiency also directly impacts your bottom line and your patient experience. Without the right systems in place, it's easy to double-book appointments, run behind schedule, forget follow-ups, or ask patients for information they've already provided — all of which erodes trust and costs you revenue. Fresh Clinics is built to bring order to the operational complexity of running a medspa, so your day-to-day runs smoothly even as your business grows.

Many clinics struggle with manual tracking, missing batch numbers, inconsistent stock counts, expired products, and managing multiple supplier accounts. To keep your clinic and patient outcomes safe, it's important to keep track of what medications are being used and where.

You’ll want a connected system that allows you to manage all parts of your aesthetic clinic in one place. This includes secure document storage for patient records, and consent forms; in-app video telehealth for prescribing and support; a digitised drugbook for compliance and product tracking; automated aftercare messages; inventory tools; a built-in product ordering system; and business reporting such as client numbers and treatment trends.

Fresh Clinics' inventory system includes real-time stock level updates that adjust automatically every time a treatment is recorded, a digitized drugbook that logs every product used by patient and provider, automatic usage tracking that eliminates the need for manual spreadsheets, and low-stock notifications that alert you when key products or consumables are running low. All inventory data is linked to your treatment records and compliance documentation, so your stock management and regulatory requirements are handled in one seamless workflow.

Every time you record a treatment in the Fresh Clinics app, your stock levels and digital drugbook update automatically in real time. For example, if you inject 0.5 ml of a dermal filler, the system immediately deducts that amount from your inventory and logs the usage against the patient and treatment record. This removes the guesswork and human error that come with manual tracking, and means you always have an accurate picture of what's in stock — without doing a physical count. Low-stock alerts notify you when it's time to reorder, so you never run out of essential products mid-appointment.

All the products you use are logged against the patient and treatment, so your stock count reflects exactly what was used and when. You can open the app at any time to see current levels without doing a manual count.

Yes. If you operate across more than one location, the Fresh Clinics platform lets you view and manage each medspa's digital drugbook and inventory separately. This means you can track stock levels, product usage, and ordering needs for each site independently — while still having a unified view of your overall business. It's especially valuable for multi-location operators who need to ensure compliance and inventory accuracy across every site without duplicating manual processes.

Yes — and it's one of our most popular features. The app automatically notifies you when key products or consumables are running low, so you can reorder before you run out. Because your inventory updates in real time every time a treatment is recorded, these alerts are based on actual usage data — not guesswork. This helps you avoid the two biggest inventory pitfalls: running out of essential products during a busy day, and over-ordering stock that ties up cash or risks expiring.

Yes. Fresh Clinics is designed to bring all of your medspa activity into one connected platform — and that includes product ordering. You can view your order history, track delivery status, and manage all of your product and consumable purchases from within the app. No more juggling emails, spreadsheets, or separate supplier portals. Everything is centralized so you always know what's been ordered, what's on the way, and what needs restocking.

Yes. Fresh Clinics is built to make ordering easier by giving you a single platform to browse, compare, and purchase products and consumables from leading brands — all at competitive pricing. Instead of managing multiple supplier relationships, chasing down sales reps, or navigating separate ordering portals, you can do everything from the Fresh Store within the app. Our network's collective purchasing power means you get pricing that's typically reserved for large groups, without the complexity that usually comes with it.

Once your account is set up and approved for ordering, placing an order is simple. Browse the Fresh Store within the app, select the products and quantities you need, and submit your order. Our team handles fulfillment and you can track your order status directly in the platform. If you have questions about product availability, pricing, or supplier requirements, your Account Manager or our support team can help.

Yes. Fresh Clinics brings multiple supplier relationships into one connected ordering experience through the Fresh Store. Instead of managing separate accounts, portals, and invoices with each supplier, you can browse and order from a curated range of products and consumables — all within the app. Available products and suppliers may vary depending on your account setup, scope of practice, and state requirements, but our team helps configure everything during onboarding so you have access to what you need.

Yes — and this is one of the most valuable parts of the Fresh Clinics platform. Finding a qualified, affordable medical director is one of the biggest pain points for medspa owners in the US. Fresh Clinics takes the hassle out of this process by matching you with a skilled, experienced, and licensed physician who is assigned to your practice and familiar with the types of procedures you offer. Each medical director provides off-site oversight, meaning they're available when you need clinical support without getting in the way of your day-to-day operations. Your Medical Director is supported by Fresh's Clinical team who are also available for clinical advice, Good Faith Exams, and adverse event support — all through our HIPAA-compliant platform. Compared to hiring an in-house medical director (which can cost $3,000+ per month and $15,000+ in legal fees), Fresh Clinics offers a cost-effective alternative that keeps your medspa compliant and your overhead manageable. Already have a medical director? No problem — we also offer flexible options that let you use your existing Medical Director while still accessing our benefits through Fresh Membership which costs $250 per month.

Absolutely. Starting a medspa is an exciting venture, but it involves navigating a complex web of state regulations, medical oversight requirements, legal structures, compliance documentation, and supplier relationships. Fresh Clinics has helped thousands of aesthetic professionals start and grow their businesses, and our structured onboarding program is designed to walk you through every step — from medical director matching and compliance setup to EMR configuration, product sourcing, and payment terminal installation. Our platform gives you the operational backbone from day one: HIPAA-compliant software, built-in telehealth for Good Faith Exams, a digital drugbook, competitive product pricing through the Fresh Store, and a US-based clinical support team. Whether you're an RN making the leap from hospital to business owner, an NP expanding your practice, or a physician adding aesthetics to your offering, Fresh Clinics has a pathway tailored to your stage and scope of practice.

Fresh Clinics focuses on giving you the clinical, operational, and commercial infrastructure to run a compliant and efficient medspa. We partner with leading Marketing Agencies within the Med Spa industry and have tailored packages exlusive for Fresh Members. The platform provides the business intelligence tools you need to make smarter marketing decisions — including treatment volume reports, patient retention data and product usage analytics. We also support your growth through free supplier-led training events, a peer community of Med Spa professionals, and dedicated account management.

No. Fresh Clinics operates on a straightforward subscription model — you pay a monthly platform fee and you retain full ownership of your medspa, your brand, and your patient relationships. We don't take equity, charge franchise fees, or impose lock-in contracts. You're free to run your business your way, with complete control over your operations, pricing, and growth strategy. Fresh Clinics is a platform partner, not an investor. Our role is to provide the tools, clinical skills, medical oversight and compliance infrastructure you need to succeed — while the business you build remains 100% yours.

Fresh Clinics provides dedicated account management support to help you get the most out of the platform and grow your medspa. Your Account Manager works with you through onboarding and beyond — helping with supplier setup, workflow optimization, compliance configuration, and identifying opportunities to improve your business performance. We also offer growth tools and programs designed for medspa owners at different stages: whether you're just starting out and opening your first location, looking to supercharge an established practice, or scaling to multiple sites. In addition, our WhatsApp community groups connect you with experienced medspa owners and aesthetic professionals who share insights, tips, and real-world advice. While we're not a business coaching company per se, the combination of dedicated account management, data-driven reporting tools, peer community, and ongoing training means you're never building your business in isolation.

Medspa ownership and operational requirements vary significantly by state. In some states, only licensed physicians (MDs or DOs) can own a medspa. In others, nurse practitioners, physician assistants, or even non-medical entrepreneurs can own one — typically under a specific corporate structure like a Management Services Organization (MSO) model, with a licensed physician providing medical oversight. Regardless of ownership structure, most states require a medical director to oversee clinical operations, and scope-of-practice rules determine which treatments each provider type (RN, NP, PA, aesthetician) can perform. Navigating these requirements can be complex, but Fresh Clinics helps simplify the process. Our onboarding team guides you through the regulatory landscape in your state, and our platform provides the medical director matching, compliance tools, and documentation infrastructure to ensure your medspa is set up correctly and stays compliant.

Yes. We know that switching platforms can feel daunting, which is why our onboarding team manages the transition process for you. We'll work with you to migrate your existing patient records, treatment histories, consent forms, and operational data into the Fresh Clinics platform. Our team provides hands-on training to get you and your staff comfortable with the system quickly, and your dedicated Account Manager is available throughout the transition to answer questions and troubleshoot any issues. Many medspa owners switch to Fresh Clinics because they're tired of juggling multiple disconnected systems — for EMR, compliance, ordering, and prescribing — and want everything in one integrated, purpose-built platform. If you're considering making the move, contact the team for a walkthrough and we'll show you exactly how the transition works.

Fresh Clinics is an all-in-one medspa enablement platform that brings together clinical-grade software, built-in medical oversight, compliance infrastructure, competitive product pricing, and a thriving community of aesthetic professionals — all in a single, integrated system. Unlike platforms that focus only on EMR software and leave you to figure out compliance, medical directors, and product sourcing on your own, Fresh Clinics gives you the complete operational backbone to launch, run, and grow a compliant medspa. Our built-in telehealth delivers Good Faith Exams efficiently. Our Fresh Store gives you the purchasing power of a large group. Our digital drugbook and compliance workflows keep you audit-ready. And our dedicated account management team ensures you're never navigating the business alone. Fresh Clinics was founded by clinicians who understand the realities of running an aesthetic practice, and every feature is designed to save you time, reduce risk, and help you focus on what matters most — delivering exceptional patient care.

A Good Faith Exam (GFE) is a medical evaluation conducted by a licensed provider to confirm that a patient is a suitable candidate for a specific treatment. In most US states, a GFE is required before certain procedures — particularly injectables and prescription-based treatments — can be performed by non-physician providers like RNs. Fresh Clinics streamlines this process through built-in telehealth within the app. When a GFE is needed, your patient is connected directly with a licensed provider who reviews their medical history, assesses suitability, and issues treatment authorization. Every GFE is automatically documented and linked to the patient's record, creating a clear, auditable compliance trail. Our team is available across extended business hours Monday to Sunday, so your clinical workflow never stalls waiting for authorization. It's one of the features our members value most — fast, compliant, and completely integrated into your existing workflow.

A Good Faith Exam (GFE) is the assessment confirming a patient is suitable for treatment before it proceeds. It is a core compliance requirement for US med spas, and Fresh handles it inside the app with full documentation.

Your Account Manager can walk you through exactly what's included at your membership level. GFE pricing will vary by your Tier with Fresh.

GFEs can be performed by a licensed provider in Fresh's telehealth network or by your own Medical Director, depending on your setup. Fresh's network provides timely coverage via in-app telehealth, and every exam is documented in the patient's record.

A Good Faith Exam is generally required before a patient receives treatment, though specific requirements vary by state. Fresh builds the GFE into your clinical workflow and helps you apply your state's rules during onboarding.

No. Fresh treats Good Faith Exams as part of safe, ethical, medically sound care rather than a formality, with licensed providers delivering timely evaluations backed by documentation and medical oversight.

Fresh's built-in telehealth connects patients with a licensed physician in the app, with no third-party software or separate logins. You start a GFE or treatment authorization request in-app, a provider reviews and clears it, and the interaction is documented to the patient's record. Fresh is also extending telehealth to support prescription treatments such as hormone replacement therapy.

Yes. Patient medical history, consent forms, and clinical notes are recorded in the Fresh app (EMR), and the GFE links directly to that record. The platform is built with HIPAA requirements in mind.

Fresh's provider network is available across extended business hours and typically responds to GFE requests in under a minute, so patients aren't kept waiting.

With Fresh, you connect with a qualified, licensed provider in the app via built-in telehealth. The provider reviews the patient's history, assesses suitability, and issues clearance, and every GFE is automatically documented and linked to the patient's record.

Good Faith Exams (GFEs) and treatment authorizations are handled seamlessly through the Fresh Clinics app. Once you're set up in our system, you can connect with licensed provider directly within the app via built-in telehealth. Our team is available across extended business hours and typically respond to requests in under a minute — so your patients aren't left waiting and your clinical workflow keeps moving. Every GFE and authorization is automatically documented and linked to the patient's record, creating a compliant, auditable trail without any extra paperwork on your end.

You record the treatment in the app, select the product and dosage, and the system automatically updates your drugbook and stock levels. This removes the need for manual spreadsheets or paper records.

Fresh Clinics' built-in telehealth feature is one of the platform's most powerful capabilities. It connects your patients directly with a licensed physician from within the app — no third-party software, no separate logins, no disruption to your clinical workflow. When a Good Faith Exam or treatment authorization is needed, you initiate the request in-app. A provider reviews the patient's history, assesses suitability, and issues the clearance. Every interaction is automatically documented and linked to the patient's record, creating a complete, HIPAA-compliant audit trail. Our Provider network is available across extended business hours, so your practice never stalls waiting for medical oversight. For medspas offering prescription treatments — including Hormone Replacement Therapy, and other wellness services, we are extending our Telehealth services to support the prescription of these medications.

Yes. Fresh matches you with an experienced, licensed physician assigned to your med spa and familiar with the treatments you offer. They provide off-site medical oversight and are backed by Fresh's US-based clinical team for clinical advice, Good Faith Exams (GFEs), and complication support. Finding an affordable, qualified Medical Director is one of the hardest parts of opening a med spa, and Fresh handles the matching for you.

Fresh matches you based on a consultation about your treatment mix, goals, and oversight needs, then pairs you with a Medical Director experienced in those treatments. Each director supports only a small number of med spas, so oversight stays responsive and consistent.

US med spas are required to have a Medical Director to meet state and federal regulations. The Medical Director sets the standard of clinical care, supports safe treatment delivery, and helps protect both patients and the business.

No. Fresh charges a predictable monthly subscription with no revenue share and no hidden fees, unlike providers that take a percentage of what you earn. The fee includes access to Fresh's clinician network for complication management and clinical education.

Yes. You can keep your existing Medical Director and still access the rest of Fresh, including the platform, community, training, and clinical support, through Fresh Membership.

No. Your Medical Director works off-site, however they remain involved to provide the required clinical oversight. They deliver complication management, prescribing support, and safe-practice guidance through Fresh's EMR platform, which is built with HIPAA requirements in mind.

Yes. If your Medical Director isn't the right fit, you can contact your Fresh Account Manager to be rematched. Fresh's model is built around responsive, right-fit oversight rather than a fixed assignment.

The right medspa software transforms how you manage patient records and treatment plans — replacing paper files, spreadsheets, and disconnected systems with a single, secure digital workspace. Fresh Clinics' EMR provides easy access to patient notes, consent forms, clinical photos, treatment histories, and care plans, all linked to a unified patient record. Smart documentation features streamline data entry, so you spend less time on admin and more time with your patients. Because everything is stored in one HIPAA-compliant system, your team always has fast, secure access to the information they need — whether they're preparing for a consultation, reviewing treatment history, or responding to a follow-up question.

Clinic management software should include secure cloud-based storage, encryption of data both at rest and in transit, audit trail capabilities, and role-based access controls to ensure only authorised users can access sensitive information. It should also support strong authentication measures (such as multi-factor authentication) and have processes in place for detecting and responding to data breaches. In Australia, the software must comply with the Privacy Act 1988 and Australian Privacy Principles (APPs), including requirements around data security and handling of personal health information. Where applicable, platforms should also align with international standards such as HIPAA for protecting patient data.

Fresh Clinics secures patient and clinical records in accordance with the Australian Privacy Act 1988 and aligned healthcare data protection standards, including HIPAA principles. All patient data (e.g. consent forms, treatment notes, prescriptions) is encrypted in transit and at rest, time-stamped, and securely linked to individual patient records. Access is restricted via role-based access controls (RBAC), with audit logging of all access and actions. Data is hosted on secure cloud infrastructure with regular backups, monitoring, and disaster recovery processes. Fresh Clinics maintains internal security controls and incident response procedures to protect against unauthorised access, data loss, and breaches.

Fresh Clinics protects patient data through multiple layers of security designed to meet and exceed HIPAA requirements. This includes end-to-end encryption for all personal health information (both in transit and at rest), secure hosting on cloud infrastructure, role-based access controls that limit data visibility to authorized staff only, and comprehensive audit trails that log every access and modification to patient records. The platform is purpose-built for medspas, which means security and compliance are embedded into the architecture — not added as a generic overlay. Our US-based clinical team also provides ongoing oversight to help ensure your medspa stays audit-ready.

Fresh Clinics protects patient data through multiple layers of security, including encryption of data in transit and at rest, secure cloud hosting, and role-based user access controls to ensure only authorised users can access relevant information. All actions within the system are logged via comprehensive audit trails, supporting traceability and alignment with AHPRA requirements. The platform is also supported by monitoring, backups, and internal security processes to protect against unauthorised access, data loss, and breaches.

The right medspa software transforms how you manage patient records and treatment plans — replacing paper files, spreadsheets, and disconnected systems with a single, secure digital workspace. Fresh Clinics' EMR provides easy access to patient notes, consent forms, clinical photos, treatment histories, and care plans, all linked to a unified patient record. Smart documentation features suggest clinical notes and streamline data entry, so you spend less time on admin and more time with your patients. Because everything is stored in one HIPAA-compliant system, your team always has fast, secure access to the information they need — whether they're preparing for a consultation, reviewing treatment history, or responding to a follow-up question.

When your records, consent forms, and reminders are digital, it’s much easier to stay organised and keep track of each patient’s progress. Fresh Clinics helps with this by storing everything in one secure system so nothing gets missed and your patients always feel looked after.

Not yet, but soon. Fresh Clinics will be launching a patient booking and management module that will enable you to manage your patient bookings, communication and staff schedules.

Fresh gives Members competitive pricing on toxins, fillers, skincare, devices, and consumables by pooling the buying power of the whole Fresh network, the kind of pricing usually reserved for large groups.

After setup, you explore and request products through the Fresh Platform inside the app, covering toxins, fillers, skincare, consumables, and devices. Your Account Manager connects your supplier accounts during onboarding, and orders are tracked so inventory and compliance records stay current.

Yes. The Fresh Platform brings multiple suppliers into one ordering experience, so you avoid separate accounts, portals, and invoices. Available products vary by account setup, scope of practice, and state.

Fresh works with leading aesthetic and skincare suppliers, including Galderma, Allergan Aesthetics, Evolus, and Merz Aesthetics, among others. Product availability depends on your setup and state.

Yes. You can view order history, track deliveries, and manage all product and consumable requests inside the Fresh app, replacing emails, spreadsheets, and separate supplier portals.

Fresh's competitive pricing is included with Fresh Membership, with no separate access fee. Some suppliers may apply their own order minimums, and availability varies by account setup and state; your Account Manager confirms the details.

Wherever you are, we'll be there too. Fresh Clinics offers training sessions across the United States, both in-person and online. Our in-person sessions are delivered through trusted training partners in intimate, small-group or one-on-one settings — so you get hands-on education, not a lecture hall experience. We also host regular supplier-led training events with top pharmaceutical brands, which are free for Fresh members. For the latest schedule and locations, reach out to the team or check the Fresh Clinics Training Calendar.

Fresh Clinics offers a comprehensive range of training programs designed for aesthetic professionals at every stage of their career. Every month, our trusted pharmaceutical partners — including leading brands in toxins, fillers, and skincare — offer specialized training sessions to our Fresh community, completely free of charge. These sessions are an opportunity to learn new techniques, explore new products, and stay current in a rapidly evolving industry. Fresh Clinics also offers specialised training on topics such as advanced injecting, complication management, marketing, longevity and Women's Health. Training is delivered through advanced injectors within our community and trusted partners in small-group settings, so you get personalized, hands-on education — not a generic classroom experience.

Fresh Clinics provides comprehensive support to ensure you and your team get the most out of the platform. This includes expert-led onboarding training to walk you through every feature of the system, ongoing access to our dedicated US-based support team for questions and troubleshooting, and access to an online community of aesthetic professionals and Fresh Members where you can learn from peers, share insights, and stay current on best practices. Our software was designed by clinicians for clinicians, so it's intuitive to use — but we're always here to help if you need it.

Yes. Many training programs are designed with working professionals in mind. You can book short courses on your days off or weekends, complete online theory modules at your own pace, and schedule hands-on practical sessions when it suits your calendar. Whether you're an RN looking to add aesthetics to your skill set, or an experienced injector upskilling into advanced techniques, flexible training options make it possible to build your career in aesthetic medicine without putting your current work on hold.

Yes. Fresh Clinics provides training sessions to help your staff understand how to record treatments, update stock levels, manage batch information, and keep your digital drugbook accurate day to day. The app is designed to be intuitive — when you record a treatment, your inventory and drugbook update automatically — but our team is always available to walk new staff through the process and answer questions.

Yes. Fresh Clinics offers exclusive supplier-led training sessions with top pharmaceutical brands and industry partners, provided as part of our professional education offering. These sessions are free for Fresh members and cover product knowledge, injection techniques, treatment protocols, and the latest innovations in aesthetic medicine. It's a great way to stay current, build relationships with key brands, and earn continuing education credits — all without leaving the Fresh network.

Fresh offers in-person and online training across clinical and business topics, led by leading educators and pharmaceutical partners. Most supplier-led training is free for Fresh Members.

Supplier-led training and most of the education calendar is free for Fresh Members. Fresh runs 400+ member events globally each year, including training, webinars, networking, and guest speakers.

Yes. Fresh training covers both clinical skills and the business of running a med spa, and every Member gets a dedicated Account Manager for support with supplier setup, workflows, and business performance.

Training is led by KOLs (key opinion leaders), pharmaceutical partners, and experienced clinical and business educators.

Fresh helps you stay current through 400+ member events a year, supplier-led sessions, and a peer community sharing industry trends and regulatory updates.

Both. Fresh offers group training and events plus 1:1 support across business and clinical topics, alongside a dedicated Account Manager.

Continuing education credit depends on the specific session and your license type. Check with your Fresh Account Manager to confirm which training sessions carry CE or CME credit for your state and credential.