Frequently Asked Questions

Compliance in Australia is governed by a cross-section of AHPRA, TGA, and State and Local Health regulations. Failure to adhere to these standards can result in registration sanctions or heavy fines. Active Registration: All injectors must hold current AHPRA registration without restrictive conditions. Insurance: Both the individual practitioner and the clinic entity must hold Professional Indemnity Insurance (PII). Advertising Restrictions TGA and AHPRA. No S4 Promotion: It is illegal to advertise prescription medications (anti-wrinkle/fillers) to the public. Prohibited Content: Clinics must not use patient testimonials, celebrity influencers, before & after photos or "lifestyle" imagery that trivializes the procedure. Clinics must not post brand names, generic terms (e.g., "toxin") or price deals. Medication & Scripting (S4 Regulations) Best practice requires the doctor authorizing stock to be the same doctor providing patient scripts to ensure clear traceability. Drugbook Maintenance: Every vial must be logged from purchase to administration/wastage to reconcile perfectly with patient records. State Licensing & Storage Poisons Permits: Depending on the state (e.g., WA, VIC), clinics must hold specific site-based permits to possess S4 substances. Secure Storage: Medications must be kept in lockable, compliant refrigeration or cabinetry with restricted access. Clinical Governance & Auditing. Emergency Protocols: Clinics must maintain documented protocols for complications like vascular occlusion or CRAO. Quarterly Compliance: Mandatory self-audits are required every three months to verify staff documentation, equipment maintenance, and logbook accuracy.

We continuously monitor updates from Ahpra, the TGA, and other regulators. When standards change, consent forms, prescribing templates, and workflows are automatically updated, and our members will be notified, to keep them up to date and supporting them to remain compliant.

We help clinics prepare for audits by keeping compliance records organised and accessible in one platform. The system automatically stores prescribing approvals, consent forms, and treatment notes. Clinics can access audit-ready reports, document templates, and support from Fresh Clinics’ clinical governance team.

Regulation is tightening as policymakers push for higher safety and transparency standards. Clinics must follow Ahpra non surgical cosmetic procedure guidelines, ensure products meet regulatory requirements, maintain accurate labels and claims, and keep detailed product information files.

Review clinic policies against Ahpra, TGA, and state regulations. Check that consent forms, treatment notes, and prescribing records are stored correctly. Confirm only authorised practitioners handle Schedule 4 medications and ensure staff registration and training are current. Fresh Clinics audit trails and reporting tools can support this process.

Follow updates from Product Safety Australia (ACCC), the TGA, and AICIS. These organisations publish alerts on product safety, ingredient labelling, and recalls. Some clinics also work with regulatory consultants who monitor compliance and consumer law changes. Fresh clinics update nurses with anychanges from AHPRA, TGA or other governing bodies.

Fresh Clinics’ software acts as a comprehensive clinical governance engine, automating the complex documentation and oversight required by AHPRA, the TGA, and State Health through four key pillars: Integrated Medical Oversight: The platform provides on-demand access to a network of prescribing doctors, facilitating the mandatory real-time video consultations and scripting required for all S4 treatments. Automated Traceability: Digital "Drugbooks" and inventory tools track every vial from purchase to administration, ensuring the perfect reconciliation with patient records required for state-level audits. Safety & Emergency Response: The software includes built-in 24/7 complication support, connecting injectors instantly to medical experts and providing documented emergency protocols for events like vascular occlusions. Compliant Record Keeping: It centralises secure patient files, electronic consent forms, and clinical photography, ensuring all data is stored according to Australian privacy and medical record-keeping standards. When you start a Schedule 4 treatment, our software automatically connects you with a doctor authorised to prescribe over telehealth. All consent forms, treatment notes, and photos are securely encrypted and attached to the same patient record. Product orders are tracked in the system to help keep your clinic aligned with Ahpra, TGA, and state rules.

Non-compliance can lead to regulatory audits, investigations, or penalties from Ahpra or the TGA.Failure to meet these standards carries significant legal, financial, and professional risks: Regulatory Action: Non-compliance can trigger formal audits, investigations, and penalties from AHPRA or the TGA. Registration Sanctions: Practitioners may face conditions on their registration, suspension, or permanent disqualification. Financial Impact: The TGA can issue substantial fines for advertising breaches (often exceeding $100k per instance), alongside potential medical malpractice lawsuits. Operational Risks: Incomplete document management or poor stock tracking can lead to the immediate suspension of S4 medication supply and clinic closure. Patient Safety & Reputation: Risks such as using unapproved ingredients, incorrect labeling, or inadequate emergency protocols directly impact patient outcomes and can cause irreparable damage to a clinic's reputation.

We provide hands-on training to help practitioners meet regulatory and industry standards. Programs include one-on-one, two on one or small group sessions with experienced trainers covering anatomy, consultation, assessment and communication skills, emergency and high-risk treatment protocols.

Ahpra and TGA requirements are built into the software, including doctor prescribing workflows, treatment documentation, and medication tracking in one secure system.

In Australia, compliance protects your patients, your business, and the wider cosmetic industry. It helps prevent unsafe or misleading procedures and ensures all treatments and products meet medically required standards.

Fill out the online enquiry form or call us on +61 1300 375 646 and the Fresh Clinics team will contact you to explain how they can support your clinic and outline onboarding steps.

The digitised drugbook stores all your batch numbers and usage details. While its main focus is compliance and usage tracking, it’s also a great place for storing expiry information.

Fresh Clinics provides purpose-built tools to support Australian compliance requirements, including secure telehealth connections between nurses and prescribing doctors for Schedule 4 approvals, digital consent capture, and treatment note storage aligned with Ahpra and privacy requirements.

Get the best brands - at the best prices- in the Fresh Store. Once you’re in our system, you can use our software to sort all your stock needs. All you need to do is nominate supplier accounts during onboarding/with your Account Manager and you’re IN. In our Fresh Store, our premium products, stock and consumables are yours for the picking!

Healthcare inventory management is the process of tracking what products you have, how much you’re using, and when you’ll need to reorder them. For cosmetic clinics, this usually includes toxins, fillers, skincare, consumables, and devices.

Having a good system in place for inventory management helps clinics avoid running out of essential items they need, wasting money through ordering excess inventory, or losing track of stock.

Clinic software improves efficiency by automating repetitive tasks like sending aftercare instructions and tracking inventory. It creates clear workflows to help staff follow compliance steps while freeing up more time for patient care.

Yes. The software allows users to switch between multiple clinic locations of clinics they are affiliated with.

Many clinics struggle with manual tracking, missing batch numbers, inconsistent stock counts, expired products, and managing multiple supplier accounts. To keep your clinic and patient outcomes safe, it's important to keep track of what drugs are being used and where.

Fresh Clinics software offers the following inventory system features: Real-time stock updates, a digitised drugbook, automatic usage tracking and low-stock notifications.

The app updates your stock levels every time you record a treatment, which prevents human error. For example, if you inject 0.5 ml of a product, your drugbook and stock count adjust immediately.

All the products you use are logged against the patient and treatment, so your stock count reflects exactly what was used and when. You can open the app at any time to see current levels without doing a manual count.

Yes. If you operate across more than one site, you can see each clinic’s drugbook separately.

Yes. This is one of our most handy features. You’ll receive notifications when key products or consumables are running low, which helps you reorder before you run out.

Yes. Fresh is designed to make it easier to manage your clinic activity in one connected platform, including product ordering and related records.

Eligible members can place orders through the Fresh platform once their account is set up and approved for ordering.

Yes. Fresh is built to make ordering easier by giving eligible customers a central place to manage products and consumables without relying on multiple disconnected systems.

Yes. Fresh helps bring ordering into one connected experience, though available products and suppliers may vary depending on your account setup.

Must-have features include built-in medical oversight and prescribing, Ahpra-aligned compliance tracking, a digitised drugbook for inventory, secure patient record storage, and reliable business performance reporting.

What you don’t understand, you can’t fix. We recommended that you start by tracking your bookings, revenue, and treatment data. For example, you might notice that certain treatment days are always fully booked while others are quiet. That insight can help you adjust your roster, stock, or promotions to make the most of your time. When you use Fresh Clinics, you’ll also get reports you can use to spot patterns and keep your clinic on track.

Fresh Clinics software brings treatment notes, compliance steps, and ordering into a single system. During setup, clinics can customise the platform to match their workflows.

You’ll want a connected system that allows you to manage all parts of your aesthetic clinic in one place. This includes secure document storage for patient records, and consent forms; in-app video telehealth for prescribing and support; a digitised drugbook for compliance and product tracking; automated aftercare messages; inventory tools; a built-in product ordering system; and business reporting such as client numbers and treatment trends.

Clinic management software should include secure cloud-based storage, encryption of data both at rest and in transit, audit trail capabilities, and role-based access controls to ensure only authorised users can access sensitive information. It should also support strong authentication measures (such as multi-factor authentication) and have processes in place for detecting and responding to data breaches. In Australia, the software must comply with the Privacy Act 1988 and Australian Privacy Principles (APPs), including requirements around data security and handling of personal health information. Where applicable, platforms should also align with international standards such as HIPAA for protecting patient data.

Fresh Clinics secures patient and clinical records in accordance with the Australian Privacy Act 1988 and aligned healthcare data protection standards, including HIPAA principles. All patient data (e.g. consent forms, treatment notes, prescriptions) is encrypted in transit and at rest, time-stamped, and securely linked to individual patient records. Access is restricted via role-based access controls (RBAC), with audit logging of all access and actions. Data is hosted on secure cloud infrastructure with regular backups, monitoring, and disaster recovery processes. Fresh Clinics maintains internal security controls and incident response procedures to protect against unauthorised access, data loss, and breaches.

Fresh Clinics protects patient data through multiple layers of security, including encryption of data in transit and at rest, secure cloud hosting, and role-based user access controls to ensure only authorised users can access relevant information. All actions within the system are logged via comprehensive audit trails, supporting traceability and alignment with AHPRA requirements. The platform is also supported by monitoring, backups, and internal security processes to protect against unauthorised access, data loss, and breaches.

Our software provides easy access to patient notes and smart documentation. It securely stores records, consent forms, and treatment plans in one location, giving staff fast access to accurate treatment information.

When your records, consent forms, and reminders are digital, it’s much easier to stay organised and keep track of each patient’s progress. Fresh Clinics helps with this by storing everything in one secure system so nothing gets missed and your patients always feel looked after.

The easiest way is to use connected software with smart documentation. Patients complete forms digitally, which are automatically linked to the patient record and treatment, creating a clear compliance audit trail.

Once set up in our system, you can find simple scripting in your Fresh Clinics app. Our doctors usually take between 20 seconds and 1 minute to respond to your requests.

The Digital Drugbook is a cloud-based log tracking every Schedule 4 medication used in your clinic. Each entry is automatically linked to the correct patient and prescribing clinician, creating a clear and accurate prescribing trail.

Yes, our doctors are available year-round, except during Christmas.

You record the treatment in the app, select the product and dosage, and the system automatically updates your drugbook and stock levels. This removes the need for manual spreadsheets or paper records.

Wherever you are, we’ll be there too. Fresh Clinics sessions can be found across Australia and online. Read more

Premium training programs - tailored to you. Every month, our trusted suppliers offer specialised training to our Fresh Clinics community – for FREE. These training sessions provide an opportunity to learn new skills, meet new people, study new products and stay relevant in our ever-changing industry. For more specialised sessions, you can access paid Foundation courses and upskilling training through The Fresh Clinics Training Academy. To find out more about our tailor-made training, visit our Fresh Clinics store or talk to our team on 1300 375 646.

With Fresh Clinics Training Academy you can become a fully fledged cosmetic injector which is a three day foundation course reciognised in the Industry. From fundamentals to intermediate and advanced injecting techniques Fresh Clinics assists you to grow your career and business. Read more

Fresh Clinics offers a mix of short courses and longer programs. Some sessions run as half-day or full-day practical training, while some programs include online theory, three days of hands-on training, and a structured development phase that runs over six months to twelve months

Becoming a certified cosmetic injector provides a prestigious pathway to professional autonomy, higher earning potential, and career longevity by aligning your clinical expertise with the latest safety and quality standards in a high-growth medical field.

Foundational training teaches anatomy, patient assessment and consent, and beginner techniques, often delivered through fundamentals of cosmetic injectables modules. Advanced training focuses on complex areas, higher-level techniques, and more challenging aspects of cosmetic treatments.

Fresh Clinics’ courses start with online theory that covers anatomy, ageing, consultation skills, treatments, informed consent and complications. Once the theory is complete, you move into practical aesthetic training where you work in small groups or one-on-one with an advanced trainer. During these sessions, you perform live treatments on cosmetic models and get guidance throughout the day.

Our aesthetic training covers anatomy, consultation skills, patient assessment, facial evaluation, injection techniques, and safety protocols. We also do one-on-one, practical work using live models to give you the highest level of cosmetic injectables education.

To train staff safely, they must meet Ahpra requirements and complete an recognised cosmetic injector course. The simplest way to do this is to send them to a recognised training program like our Cosmetic Injector Launch Program.

It can be anywhere between half a day and three months. For example, the full Cosmetic Injector Launch Program includes online theory, up to three full days of one-on-one practical training, plus eight hours of in-clinic shadowing.

Students work one-on-one during their training sessions, as well as receive ongoing access to resources and support from the Fresh Clinics network. After the course, you can continue to ask questions, get clinical guidance, and use the wider community for help as you build your skills in the industry.

We offer advanced sessions that cover dermal fillers, skin boosters, and more complex combination treatments, all taught one-on-one with an experienced injector.

You need supervised injecting on real patients, but there’s no set number of hours required in Australia. Instead, you must complete enough supervised practice for a prescribing doctor to confirm you can perform anti-wrinkle and filler treatments safely.

Yes. Our training is supported by our Gold Affiliation with the Australian College of Nursing. This means you receive recognised professional development that aligns with industry and regulatory expectations.

We offer comprehensive support including expert-led training sessions, ongoing access to our dedicated support team, and access to an online community of industry professionals.

Yes. Many clinicians book short courses on their available days and use flexible study options to build their career in cosmetic medicine.

Yes. Fresh Clinics' inventory app offers training sessions to help staff understand how to record treatments, update stock, and keep everything accurate day to day.

Yes. Fresh provides exclusive supplier training sessions with top pharmaceutical brands and industry partners as part of its professional education offerings

Wherever you are, we’ll be there too. Fresh Clinics sessions can be found across Australia and online. Read more

Premium training programs - tailored to you. Every month, our trusted suppliers offer specialised training to our Fresh Clinics community – for FREE. These training sessions provide an opportunity to learn new skills, meet new people, study new products and stay relevant in our ever-changing industry. For more specialised sessions, you can access paid Foundation courses and upskilling training through The Fresh Clinics Training Academy. To find out more about our tailor-made training, visit our Fresh Clinics store or talk to our team on 1300 375 646.

With Fresh Clinics Training Academy you can become a fully fledged cosmetic injector which is a three day foundation course reciognised in the Industry. From fundamentals to intermediate and advanced injecting techniques Fresh Clinics assists you to grow your career and business. Read more

Fresh Clinics offers a mix of short courses and longer programs. Some sessions run as half-day or full-day practical training, while some programs include online theory, three days of hands-on training, and a structured development phase that runs over six months to twelve months

Becoming a certified cosmetic injector provides a prestigious pathway to professional autonomy, higher earning potential, and career longevity by aligning your clinical expertise with the latest safety and quality standards in a high-growth medical field.

Foundational training teaches anatomy, patient assessment and consent, and beginner techniques, often delivered through fundamentals of cosmetic injectables modules. Advanced training focuses on complex areas, higher-level techniques, and more challenging aspects of cosmetic treatments.

Fresh Clinics’ courses start with online theory that covers anatomy, ageing, consultation skills, treatments, informed consent and complications. Once the theory is complete, you move into practical aesthetic training where you work in small groups or one-on-one with an advanced trainer. During these sessions, you perform live treatments on cosmetic models and get guidance throughout the day.

Our aesthetic training covers anatomy, consultation skills, patient assessment, facial evaluation, injection techniques, and safety protocols. We also do one-on-one, practical work using live models to give you the highest level of cosmetic injectables education.

To train staff safely, they must meet Ahpra requirements and complete an recognised cosmetic injector course. The simplest way to do this is to send them to a recognised training program like our Cosmetic Injector Launch Program.

It can be anywhere between half a day and three months. For example, the full Cosmetic Injector Launch Program includes online theory, up to three full days of one-on-one practical training, plus eight hours of in-clinic shadowing.

Students work one-on-one during their training sessions, as well as receive ongoing access to resources and support from the Fresh Clinics network. After the course, you can continue to ask questions, get clinical guidance, and use the wider community for help as you build your skills in the industry.

We offer advanced sessions that cover dermal fillers, skin boosters, and more complex combination treatments, all taught one-on-one with an experienced injector.

You need supervised injecting on real patients, but there’s no set number of hours required in Australia. Instead, you must complete enough supervised practice for a prescribing doctor to confirm you can perform anti-wrinkle and filler treatments safely.

Yes. Our training is supported by our Gold Affiliation with the Australian College of Nursing. This means you receive recognised professional development that aligns with industry and regulatory expectations.

We offer comprehensive support including expert-led training sessions, ongoing access to our dedicated support team, and access to an online community of industry professionals.

Yes. Many clinicians book short courses on their available days and use flexible study options to build their career in cosmetic medicine.

Yes. Fresh Clinics' inventory app offers training sessions to help staff understand how to record treatments, update stock, and keep everything accurate day to day.

Yes. Fresh provides exclusive supplier training sessions with top pharmaceutical brands and industry partners as part of its professional education offerings