For Sue, owner of Bella Complexion, running a compliant and streamlined clinic is just as important as delivering high-quality treatments.
With years of experience in cosmetic medicine, she knows that staying on top of industry regulations can be overwhelming, especially as a solo operator. That’s why Sue has been a Fresh Clinics member since 2017, relying on our platform to ensure compliance, efficiency, and access to medical support when it matters most.
A seamless, compliant system
With Fresh Clinics, Sue doesn’t worry about compliance slipping through the cracks. Everything is organised and accessible, from monthly compliance checks in the Fresh platform to streamlined digital consent forms, the digital Drugbook, real-time patient documentation, and aftercare.
“You just feel that you're compliant with all of the changes that are happening. If AHPRA knocked on my door, I know that everything is covered,” she explains. For Sue, the Fresh Clinics system is not just a convenience – it’s peace of mind.
“As a single operator, it’s nice to have an app that makes my life so easy. I monitor the fridge, I have all my emergency drugs in place, and the patient speaks to the doctor as well. There’s no nook or cranny for them to pick on.”
But, even with the best practices in place, complications can happen…
A subtle sign with significant implications
Last year, Sue experienced her first vascular occlusion in 12 years.
“I took extra special care – aspirated the syringe, counted to ten, injected slowly, kept moving the needle. Everything looked great, and the patient was happy.” Twelve hours later, though, Sue noticed a subtle change.
“She had a little bruise, nothing major, but when I saw the photo, my heart sank. Over the next little while, I could see it developing. It followed a reticular pattern up to her temple and down to her jawline.”
Calling Fresh Clinics for help
Immediately, Sue called Fresh Clinics’ medical team.
“I explained the situation, and we got on a call with the doctor. We dissolved it with Hyalase, and she ended up needing 10 rounds. Without quick action, she could have had necrosis or even, in a worst-case scenario, blindness.”
Having Dr John Holbrook, one of Australia’s most experienced aesthetic doctors, on the case made all the difference, says Sue.
“There was no panic on his side. He’s so experienced that he remained calm, focused, and conscientious. When you work with doctors who aren’t comfortable with emergencies, they can get stressed and react poorly – but with Fresh, you’re in safe hands.”
Managing complaints with confidence
If adverse events are an unavoidable part of healthcare, so too are complaints. When a patient complains about the treatment you’ve provided, it can be upsetting and unnerving. It makes you question yourself.
One of the many good things about the Fresh platform is that it can help to keep you compliant, ensuring you’ve followed the appropriate treatment protocols, gained consent, documented everything, and provided proper aftercare.
That meant a great deal to Sue when she received a complaint from a patient. Under other circumstances, Sue would have panicked, but thanks to Fresh, she was confident she'd followed all the appropriate procedures at the time. She calmly contacted Fresh, and they located the documentation she needed to show that she had done her job properly and followed all necessary steps for appropriate treatment and thorough aftercare.
Why Fresh Clinics is a must-have for solo practitioners
Sue believes that no cosmetic nurse should try to navigate compliance or manage complications alone.
“You don’t know what you don’t know. You can be as confident as you like, but when something happens, you realise how important it is to have support,” she says.
With Fresh Clinics, Sue has a structured, compliant, and stress-free system that helps her focus on what she loves most – helping her clients age well on their own terms. Summing up her view of Fresh Clinics, Sue says, “It’s a very polished service, and I love being part of it.”