Privacy Statement
Last Updated: 3 February 2026
At Fresh Clinics we are committed to protecting your privacy. The purpose of this Privacy Statement is to inform you about how we collect and manage your personal information.
Who is Fresh Clinics?
Fresh Clinics provides industry leading solutions that empower Cosmetic Nurses and Clinic Owners to thrive.
Fresh Clinics consists of the following legal entities:
Who does this Privacy Statement apply to?
Fresh Clinics works with Cosmetics Nurses and Clinic Owners to provide cosmetic and health services to patients.
Where Fresh Clinics is delivering services on behalf of a clinic, the clinic's Privacy Policy / Statement applies.
What personal information do we collect?
We may collect the following personal information from you:
- Your contact information
- Details of items purchased and payment details
- Details about events and training you attend
- Photographs
- Your areas of interest and preferences
- Interactions with our website, social media channels or adverts
- Job applications
- Call recordings
- Your enquiry or feedback
We may also collect personal information about you from trusted third parties who have your consent to provide this information to us.
If you choose not to provide certain personal information you should be aware that we may not be able to provide you with our services.
Cosmetic Nurses and Clinic Owners
When you register your interest or join Fresh Clinics we may collect:
- Your contact and billing information
- Details about your practice and qualifications
- Your areas of interest and preferences
- Details of your enquiry
- Feedback on our services provided
When you order from us we may collect:
- Your contact and billing information
- Details about your practice and qualifications
- Details of items purchased and payment details
- Your delivery and billing address
- Details of your enquiry
- Feedback on our services provided
When you participate in our training or events we may collect:
- Details about events or training you have or would like to attend
- Progress and completion details
- Qualification details
- Photographs at events and training
- Dietary and health and safety information
- Details of your enquiry or complaint
- Feedback on our services
Interact with our website, social media channels or adverts
When you visit our website, social media channels or adverts we may collect:
- Your contact Information
- Details about your location
- Your areas of interest and preferences
- Your login details
- Details of your enquiry or complaint
- Feedback on our services provided by you
- Details about your computer and browser
- Your interactions with our online presence, including the pages you click on
Modelling
When you sign up or participate as a model we may collect:
- Your contact information
- Details about your preferred area
- Details about the treatment you wish to have
- Photographs of you before, during and post the treatment
- Feedback on our services
Apply for employment with us
If you apply for employment with us, we may collect:
- Your contact information
- Your address
- A copy of your curriculum vitae
- A cover letter
- Information about your salary expectations
- Details of current work permit or visa
- Details regarding your availability to work
- Information about existing medical conditions
- Information about your fitness to work including the results of medical and photometric testing
- Details about any qualifications held
- Details of any convictions
- Your credit rating
- References
We may also collect personal information about you from a third party or a publicly available source, including social media. We also work closely with third parties (for example, business partners, joint marketers, advertising networks, analytics providers, social media companies and search information providers) and may receive information about you from them.
What personal information do others collect?
If you use our services while logged into third-party services such as Facebook, then they will collect information.
If you use our services while logged into the following services, then they will collect information about your browsing as detailed in their privacy policies:
We use Google Analytics to collect information about your browsing habits while using our services. As detailed within Google's Privacy Policy, Google may share this information publicly and with their partners.
How do you use tracking technologies including cookies?
We use cookies and other similar tracking technologies for a variety of purposes.
If you wish you can turn tracking technologies off.
We use cookies for a variety of purposes including to provide marketing. A full list of cookies is available here.
You may choose which cookies you wish to accept. If you do not accept all cookies, please be aware that you may lose some of the functionality of the website.
We work with third party suppliers who may also set cookies on our website, for example Google Analytics and Facebook. These third-party suppliers are responsible for the cookies they set on our site. If you want further information, please go to the website for the relevant third party.
How do we use your personal information?
We use your personal information for a variety of reasons including:
- Enabling you to engage our services
- Enabling you to purchase products from us
- Providing you customer service
- Providing you with information about services, products, training or events
- Arranging for you to be a model
- Sending marketing or promotional communications
- Delivering effective and relevant advertising
- Improving our products and services
- Recruitment of staff
- Meeting our legal or compliance obligations
- Enforcing the law
For more information about how we use your personal information, refer to the next column.
We use your personal information for a variety of reasons including:
- Enabling you to engage our services
- Enabling you to purchase products from us, to process your orders and deal with administrative issues
- Allowing you to use features of our products and services, when you choose to do so
- Answering your inquiries and delivering customer service to you
- Enabling you to attend events and training
- Enabling you to be a model as part of training
- Providing you with information about services, products, training or events
- Enabling selected third parties to provide you with information about other products or services that we think may be of interest to you
- Delivering and measuring the effectiveness of advertising we serve to you and others
- Undertaking research to understand our Fresh Community, and making improvements to our services and customer support processes
- Administering our site for internal operations, including troubleshooting, data analysis, testing, research, security, statistical and survey purposes
- Recruitment of staff
- Meeting our legal or compliance obligations
- Managing and resolving any legal or commercial complaints and issues
- Enforcing the law.
We may send marketing or promotional communications to you where you have indicated you would like to receive these. If you do not wish to receive such communications, please contact us and we will respect your request and cease future communications. You can also unsubscribe via the relevant link in the email you received.
What legal basis do we have for processing your personal information?
Generally, we collect personal information from you where processing is necessary for the performance of a contract to which you are party, where we have your consent, or where processing is necessary for the purposes of our legitimate interests.
For more information about the legal basis we process your personal information on, refer to the next column.
If you wish to discuss the legal basis your personal information is processed on for a specific circumstance, please contact us at privacy@freshclinics.com.
Where we process personal information based on your consent, you may withdraw your consent at any time. Despite the above, we may process your personal information where such processing is necessary for compliance with applicable laws.
Who do we share your information with?
We may share your information in the following circumstances:
- With other Fresh Clinics legal entities worldwide
- With cosmetic clinics where you have indicated you wish to be a model
- With members of the public or third parties worldwide, such as Facebook, where you agreed
- With other members of the Fresh Community
- To enable relevant adverts for our products to be provided to you
- To enable delivery of purchased items
- To confirm your suitability for employment with us
- To enforce the law.
For more information about when you information may be shared, refer to the next column.
We may share your information in the following circumstances:
- With other Fresh Clinics legal entities worldwide
- With cosmetic clinics where you have indicated you wish to be considered a model
- Where you have modelled, we may share before, during and after photos publicly
- With other members of the Fresh Community
- To advertisers and advertising networks worldwide that require data to select and serve relevant adverts to you and others
- Subject to your opt-in and/or opt-out rights, to third parties for their own marketing purposes such as co-sponsors of events or activities
- Where we are using Google Analytics your information will be disclosed to Google for use as detailed within Google's Privacy Policy, Google may share this information publicly and with their partners
- In the event that we buy, sell, reorganise, merge or dissolve businesses or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets
- To law enforcement, regulatory bodies, legal advisors or similar third parties
- To allow us to complete pre-employment checks including confirming your criminal history, obtaining your credit rating and checking your references
We do not disclose your personal information to any third party other than those described previously, subject to where we are legally required to do so or where you have provided consent.
How do we secure your information?
We use technical, organisational, and administrative security measures to protect any information we hold from loss, misuse, and unauthorised access, disclosure, alteration, and destruction.
Do we use automated decision making or profiling?
We do not use automatic decision making.
Do we sell your personal information?
We do not sell your personal information for money. However, we may share your personal information with third parties who provide valuable services to us.
Personal information may be shared in the form of cookies. A full list of cookies is available here.
How long do we keep your information?
We only keep your personal information for as long as it is required.
We will keep your personal information:
- Until we no longer have a valid reason for keeping it
- Until you request us to stop using it
- For as long as required by law
We may keep just enough of your personal information to ensure that we comply with your requests for deletion.
What are your rights?
In relation to your personal information, you have the following rights:
Have a question or a concern?
In the first instance, please contact us at info@freshclinics.com.
If you consider that your query or privacy concerns have not been resolved satisfactorily by us or you wish to obtain more information on privacy requirements, you can contact your local Privacy Regulator.
Will you change this privacy statement?
We may change this statement from time to time in the future. Any such changes will be posted here. We advise you to check back frequently to see any updates or changes.