The Modern Aesthetic Consultation: What Your Intake Form Is Missing

Your intake form is one of the most underused tools in your clinic. This session with Fresh Clinics' Loz McGlynn and Kerry Johnson (Joy by Nature) unpacks how small shifts in the questions we ask, before a patient even sits in the chair, can open up deeper conversations, build trust faster, and shape more meaningful treatment journeys.

We cover a practical three-part consultation framework (understand, educate, plan), the difference between a treatment visit and a treatment journey, and the signals in everyday conversation worth paying attention to. Kerry also shares exactly how she introduced broader whole person care into her clinic and what changed as a result.

Walk away with a whole person intake form template you can use straight away, plus consultation prompts designed to help uncover what patients actually need, not just what they asked for.